(734) 483-2240

fax: (734) 483-0265
121 Perrin - Office
Ypsilanti, MI 48197

Office Hours: 10:00am to 5:00pm, Monday - Friday, and by appointment

Please scroll down the page to read current policies pertaining to emergencies, important telephone numbers, parking and cleaning rules, pets, garbage collection, smoking and Perrin Street laundry room rules. Please contact the Flo-Mar Office at 734-483-2240 if you have any questions about our policies.

Summary of Flo-Mar Policies

Office Hours: The Flo-Mar Office will have regular hours on Monday-Friday from 10:00 AM to 5:00 PM and by appointment.

Emergency Procedure: During an emergency situation, phone the following numbers in the order listed:
1 - 483-2240
2 - 476-3742
3 - 973-2593
Please be sure to leave messages on the Office machine! In your message, state your name and apartment address, describe the problem as fully as possible, and give your telephone number slowly.

Emergencies include but are not limited to loss of heat, theft, fire or flood. Loss of internet and snow removal are not considered emergencies and will not be treated as such. Noise issues with neighbors is also not considered an emergency, if you have a noise issue between 11pm and 7am (quiet hours in Ypsilanti) any day of the week please call the Ypsilanti Police at 734-483-9510 to report the issue. Repeated calling of the emergency phone for non emergency reasons could result in charges to your account.

If your carbon monoxide tester is going off please call the fire department or 911, open your windows and get out of your apartment right away. The fire department must run a test to find out what appliance is leaking. Please call the emergency number after you have called the fire department.

Safety--Doors & Windows: Keep doors locked even when at home! When you leave, even if it’s just for a few minutes, lock the door! Never leave the entryway door propped open. This causes higher heat bills and welcomes potential burglars and others. Keep all windows closed and locked unless you’re in the room. Most burglaries occur through unlocked doors and windows. Call the police department to verify this fact!

Carpet Spills: Each apartment should keep a bottle of white vinegar to use in case of carpet spills. You should apply full-strength white vinegar directly to the stained area. You must never use soaps of any kind; in all probability, they will only set the stain! Be sure to get a bottle of white vinegar for your apartment, because it will save money if you have it on hand when there is a spill.

Garbage Disposal:

· To prevent sticking, waste must be ground immediately.

· Large or hard objects--such as corn cobs, bones, bottle caps, underwear, etc.--must not be placed in garbage disposals.

· DO NOT put pasta, rice, potato peels, onion peels, banana peels, or radishes in garbage disposals (they will jam).

· Directions for use:

à First, make sure water is running.

à Next, turn on the disposal.

à Third, place the garbage into the disposal.

· You will be charged $35 if we must fix your disposal because of misuse.

· You will be charged $95 if we must replace your garbage disposal because your misuse has rendered it irreparable.

Trash Pickup: Trash is picked up every Tuesday. Garbage should be out no earlier than Monday at 5 p.m. Bring in your cans before 8:00 the next morning to avoid being ticketed by the city.

Pictures and Wall Hangings:

a. Hang pictures with brads, which may be obtained from the Flo-Mar Office.

b. Do not use tape or sticky stuff. These materials cause permanent damage.

c. Do not use push-pins. They make large holes.

d. Dart boards are strictly prohibited. Wall repairs are expensive.

Maintenance Request Forms: They are located outside the office door. Please remember to fill out a form for each and every maintenance request. If the office is closed, place it in the slot near the office door, or mail it to the office. Please fill out a form as soon as a problem arises. Please don’t wait!

Rent:

a. Rent is due on the 1st of the month. Always be certain to write your Flo-Mar Address on the front of the check

b. Rent can be hand-delivered, placed through the slot in our office wall, or mailed to 121 Perrin-Office, Ypsilanti, MI 48197.

c. If you live in the following properties make checks payable to Flo-Mar Apartments; 121 Normal; 123 Perrin; 124 College; 206 Normal; 230-238 Summit; 410 Washtenaw; 418 Washtenaw, 514 Congress; 602 Michigan; 607 Washtenaw; 609 Washtenaw; 617 Congress; 703 Congress; 703 Washtenaw; 707 Congress; 811 Washtenaw.

If you live in the following property make checks payable to Bill Serrell; 410 Emmet.

d. Pay your rent using a single check or money order per unit. A charge of $5 per extra check will be charged when rent is paid with more than one check.

e. You will owe late charges if you fail to pay on time:

Additional $20 per check if paid after 5 PM on 3rd of month.

Additional $20 per check if paid after 5 PM on 8th of month.

If rent is not received by the 5^th you will be sent notification of termination of lease for nonpayment and will be charged a $50 fee for processing.

f. Fees will be deducted first from your check. Once all fees are paid, your check will be used to pay rent.

Noise:

a. PLEASE keep the stereo and guest noise at a reasonable level. Be aware of your neighbors, and be extra considerate at late hours of the night. Also, monitor your volume when your apartment windows are open as well as when you and your guests are walking between your apartment and your vehicles.

b. No Noise or Quiet Hours for Ypsilanti are 11:00 pm to 7:00 am (per the Ypsilanti Police Department) if you are bothered by noise during these hours please call the YPD at 734-483-9510 to report the problem.

c. If bothered by noise, call the Flo-Mar office and leave a message we will address the noise issue on the next business day. Please note that most noise issues are not considered an emergency situation.

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In Case of Emergency:

Such as fire, flood, loss of heat, theft and /or injury.

(1) Call 483-2240 and leave a message.

(2) Call 476-3742 and do the same…

(3) Call 973-2593 and do the same…

**please note that snow removal, loss of internet connection, noise and issues with roommates do not constitute as emergency situations. Calls relating to these matters will be answered on the next business day.

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Important Service Telephone Numbers

TURN ON ALL UTILITIES IN YOUR NAME BEFORE YOU MOVE IN. YOU WILL NEED TO PROVIDE A DTE CONFIRMATION NUMBER FOR GAS AND ELECTRICITY TO PICK UP KEYS FOR MOVE IN. IF FLO-MAR MUST PAY ANY OF YOUR UTILITY BILLS BECAUSE YOU FAILED TO PUT THEM IN YOUR NAME, THERE WILL BE AN ADDITIONAL CHARGE OF $10, PER INCIDENT.

a. Electricity & Gas: Call DTE Energy, 1-800-477-4747.

b. Water: Call Ypsilanti Community Utilities Authority (YCUA), (734) 484-4600.

c. Cable: Call Comcast, 734-973-2266.

***Refer to paragraph 6 of your lease for more information about which utilities are included in your rent.***

In apartments where electricity is included in the rent, air conditioners are not allowed on the premises unless you have obtained written permission from Flo-Mar Apartments beforehand. Air conditioners may never be placed in the front windows of your building.

For your convenience, we recommend you to sign up for the Budget Plan with Detroit Edison and MichCon. You will then be billed the same amount each month for your electricity and gas. Ask the service representative of each company for more information.

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Parking Regulations

1. Vehicles:

· Vehicles must be used by tenants and owned by either tenants or tenants' parents.

· NO GUEST PARKING IS PERMITTED. This includes friends and relatives.

· Tenants are responsible for guests parking in Flo-Mar lots.

· All vehicles parked on Flo-Mar lots must have valid parking permits.

· Vehicles must be in working order.

2. Obtaining Parking Permits:

· Fill out the Vehicle Registration Form contained in the pocket of this folder.

· Bring both the completed form and your vehicle registration card to the Flo-Mar Office to receive a permit.

3. Placement of Parking Permits:

· Adhere the permit directly to the left side of car rear window (i.e. behind driver's head).

· Do not use tape to secure permit.

4. Parking Lots:

· Determine location of the assigned lot for your vehicle.

· Park your vehicle only in the lot to which the vehicle has been assigned.

· If you are unsure about where you should park- ASK -you may be towed!

· Park your vehicle only in parking spaces. Never park in the driveway or block in other vehicles.

5. Changing License Plates or Vehicles:

· Changes require filling out a new registration form at the Flo-Mar Office.

· Changes require obtaining a new permit from the office. Do not move permit between vehicles. If a permit number doesn’t match the vehicle description on file, the vehicle will be towed.

· There will be a charge of $5 to obtain a second permit.

· The first permit is free.

6. Towing:

· Vehicles without valid permits or with permits that are displayed improperly will be TOWED AT TENANT EXPENSE with NO PRIOR NOTICE.

· All parking lots are patrolled continually by a towing service.

7. Parking Spaces:

· Your parking permit does not guarantee you a parking space and spaces are not reserved.

8. Temporary Permits

· If your vehicle will be temporarily gone and you will be using a different vehicle, contact the office to obtain a free temporary permit for that vehicle.

Note: These rules help to ensure that there are adequate parking spaces for everyone. If neighbors, friends and commuters were to park in Flo-Mar spaces, you would be forced to park in the street. To prevent this, Flo-Mar rules are strictly enforced.

If you have a vehicle but no parking permit, come in for a permit before you park in the lot or you will be towed! You may also register your vehicle for a permit by accessing the Vehicle Registration Form on the internet. Please remember that only one vehicle permit will be granted to each Flo-Mar tenant, that the vehicle must be owned by you or your parent and that you must come into the office to turn in the form and pick up your permit personally.

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Pet Policy

a. No pets are allowed on the premises unless you have obtained written permission from Flo-Mar Apartments beforehand. NO DOGS ARE PERMITTED IN FLO-MAR APARTMENTS AT ANY TIME.

b. We will give permission for certain small pets which always remain in their containers, such as fish or caged hamsters.

c. We will also allow some indoor cats. There will be additional charges because such pets present a much higher risk of permanent damage.

d. If you are considering getting a pet, be sure to discuss it with Flo-Mar beforehand! If we discover an unapproved animal on your property, you will be charged $400 and you will be required to remove the animal at once. If you do not remove it, you will face eviction proceedings. PLEASE DO NOT ALLOW GUEST TO BRING ANIMALS INTO YOUR APARTMENT, THE CHARGES LISTED ABOVE WILL APPLY IF YOU ALLOW THIS TO HAPPEN.

Flo-Mar Pet Agreement and Addendum to Lease

1) Flo-Mar agrees to allow tenant to have no more than two cats on the premises.

2) It is agreed that the cat must be spayed or neutered, de-clawed (or have claw caps), have current vaccinations and be an indoor cat.

3) Flo-Mar may at any time ask the cat owner / tenant to produce veterinary records to prove the cat is spayed or neutered, de-clawed and has current vaccinations.

4) Tenant shall pay the sum of $360.00 per cat living in the apartment. The fees are broken down accordingly:

a) $100.00 non-refundable fee paid up front at the same time that the security deposit is due or when this addendum is signed.

b) $240 a year pet rent can be broken down into payments. If the pet is added in September the fees will be $20 per month extra added to your rental amount. The monthly fee may be higher if the cat is added in the middle of the lease. Please note that the sum of $240 is due regardless of when the cat in brought into the apartment.

c) $20 will be added to your security deposit to reflect the change in the rental amount for adding one cat. This is due when the non-refundable pet fee is paid.

5) Tenant at all times must exhibit general responsible pet ownership.

6) Tenant further agrees to be responsible for any damage or costs incurred by having a cat in the apartment, such as but not limited to fleas, odors and damage to all carpet, pad and sub-floors from pet urine or other fluids.

7) No other animals are allowed on the premises.

8) If any unapproved animals are brought on to the premises, tenant will be fined $400 (according to lease) and the full pet fee, regardless of how long the animal is on the premises.

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Cleaning

When you signed your lease, you agreed to pay the cleaning fee of $75 per person. It is agreed that this fee is not a security deposit but that Flo-Mar will pay tenants to clean the premises at the end of the lease term. The amount paid is equal to the original cleaning fee plus 10%. To receive this payment, the premises must be cleaned in a professional manner so that new tenants can move into a clean apartment without Flo-Mar doing additional cleaning. Tenants who clean premises only partially are not entitled to receive partial payments. Cleaning must be done to the standards set by Flo-Mar, which are described below. It is further agreed that premises are to be cleaned according to these standards regardless of how clean the premises actually were, or how clean they are claimed to have been, at the time of move-in.

1. CARPET:

VACUUM, BE SURE TO USE YOUR HOSE ATTACHMENT ON YOUR VACUUM TO CLEAN UNDER ALL HEATER VENTS AND ALONG ALL BASEBOARDS AND CORNERS. DO NOT USE SOAP OR ANY CLEANER AND PLEASE DO NOT RENT A CARPET CLEANER!!!

2. CLOSETS, DOORS AND WINDOWS:

Clean and dust. Clean windows inside and out using only glass cleaner and paper towels. Refer the enclosed instructions for operating newer double hung windows. Double hung windows open from the inside. If you have any questions about this please see us.

3. DUST:

Dust window ledges, heat registers, baseboards, ceiling fan blades, shelves, air conditioning covers, and anything else that collects dust.

· Use a dry rag first.

· If dirt remains, use a moist cloth and “409”.

4. WALLS AND LIGHT SWITCHES:

1. Use SPIC & SPAN OR PARSONS AMMONIA to remove spots from walls. Use an up-and-down motion to prevent streaking. Wipe down switch covers to remove fingerprints.

2. DO NOT USE FANTASTIC or like cleaners--they damage walls and may remove paint!

3. TEARING TAPE FROM WALLS will cause damage. Do not tear tape from walls--not even a little! Tenants will be billed for such damage. Remember, it is against Flo-Mar rules to use tape on your walls because it is so very hard to remove without causing damage. If there is any tape on your walls, use a hairdryer to heat the tape before attempting to peel it off. If this doesn’t work, just leave tape on walls rather than trying to rip it off. DO NOT attempt to hide wall damage using toothpaste, paint, spackle or anything else regardless of how well you can do it. Call the office if you have questions about this policy.

5. KITCHEN

1. STOVE

· Clean oven with oven cleaner (EASY OFF).

· Place newspaper on floor to catch foam, preventing floor damage.

· Spray oven the night before cleaning and allow to soak.

· Remove racks--clean with scouring pads, rinse, and dry.

· Clean burner bowls, drip pans, and rims using oven cleaner. Cover drip pans with aluminum foil. There is a $10 charge for each burner pan that must be replaced.

· Clean area around burners and under burner bowls with a small amount of oven cleaner.

· Move stove away from wall and clean sides of stove with “409”.

2. REFRIGERATOR AND MICROWAVE:

· Clean refrigerator and microwave inside and outside with “409”.

· When finished, leave refrigerator turned on.

3. CABINETS AND COUNTER TOPS:

Clean cabinet shelves, drawers, doors, and counter tops using only glass cleaner and

soft rags.

4. FLOOR:

Clean with water and white vinegar. Do not allow any cleaners to touch the floor.

5. CERAMIC TILE:

· Clean with Tilex “Mildew Remover” (Use a toothbrush on grout lines to remove stains, grime and mildew.)

6. BATHROOM:

1. CERAMIC TILE: Clean with Tilex “Mildew

Remover” and SCOURING PADS or a natural bristled or plastic bristled scrub brush.

2. TOILET:

· Leave detergent in bowl for 15 minutes, and then use toilet brush to clean inside of bowl.

· Clean outside of toilet with “409”

3. FLOOR:

Clean floor with water and white vinegar (as with the kitchen floor). DO NOT allow Tilex “Mildew Remover” to get on the floor--this will damage the linoleum tiles. If floor is ceramic tile scrub grout lines.

4. CABINETS, MIRRORS, SINKS & COUNTER TOPS: Use glass cleaner. Apply glass cleaner using paper towels for mirrors, and using soft rags for other surfaces.

5. EXHAUST FAN: Use a vacuum to remove dust from exhaust fan - use a rag with 409 to wipe cover down.

CLEANING SUPPLIES

Formula 409 Oven Cleaner (Easy Off) Glass Cleaner

Parson's Ammonia Spic & Span Paper Towels Tilex “Mildew Remover”

White Vinegar Sponge Mop Scouring Pads Toilet Brush Natural or plastic Rags

Bristled brush

	Keep your windows and doors locked at all times! (Do so even when you are at home!!)
	If you observe anything or anyone suspicious, call 911 immediately and then call Flo-Mar. Don’t worry about calling the Police on a ‘false alarm’--they really want you to call. It is better to err on the side of caution.
	Leave a light or two on in your apartment, preferably on a timer system, and leave the television or radio on at an audible level.
	Cancel newspaper delivery while you are away.
	Cancel mail delivery while you are away (just fill out a form at the Post Office to temporarily hold your mail).
	Inform your neighbors of the length of your absence, and ask them to look out for any unusual activity. If you are staying in town, keep your eye out for unusual activity at your neighbors’ places.
	Do not light candles and be aware that Christmas tree lights can cause fires.

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Garbage Collection

Garbage is collected on Tuesdays for all house tenants except 602 W. Michigan.

602 W. Michigan tenants' garbage is collected on Fridays.

a.       Garbage may be placed on the curb no earlier than 5:00 PM on the evening before trash will be collected. Trashcans must be returned behind the house before 8:00 am the next day. You will be ticketed at least $50 by the city for not complying with these rules. Flo-Mar will not remove your garbage or return your cans on your behalf.

The city will collect no more than three (3) 32-gallon sized trashcans or bags per week from your apartment. You are only allowed three bags regardless of size. If you exceed your 3 bag allotment, the city will not collect your garbage.

Be sure to only use the trashcan that is marked with your Flo-Mar address and apartment number. If your trashcan is not marked with both your address AND apartment number, call the office immediately so we can mark it for you. This way, you will not be held responsible for someone else's trashcan

    d. We strongly encourage you to recycle. If you live on Perrin Street, bins are available in the laundry room. If you live in a house,           use your recycling bin and set it on the curb each week with your trash. If you don't have a recycling bin, call the office and we           will get you one. Recycling instructions are available at the office.

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Smoking

Smoking is NOT allowed in your apartment or the buildings at any time. If you or your guests choose to step outside to smoke, please dispose of cigarette butts properly. You will be charged for cleaning if we have to remove trash (including cigarette butts) from the premises.

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Laundry Room

a.     Located next to Flo-Mar office or in your building and available for Flo-Mar tenants only. Only use the laundry room designated to you.

b.     Rugs and heavy items may not be washed in machines because they break the washing machines. Please don't use Canadian Coins-they jam the coin slots!

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